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Product Standard Warranty is 2 years (i.e 24 months +1 month)  from shipped date unless specified.

Please provide trackable serial number to us for warranty claim. Detail warranty policy can be downloaded <Warranty Policy>

For product repair service, please read our RMA policy first. Download the <RMA Policy>.

When returning product to BIOS AP for any reason, you must first to contact BIOS AP and obtain an RMA (Return Merchandise Authorization) number from our sales/service representative. Any return without a RMA number on it will be rejected and returned to its sender.

You can either call our sales representative or send an email to RMArequest at

The following information should be prepared before contacting us to acquire the RMA number:

Company name
Contact name
Phone number
Product model number
Serial Number (System)
Serial Number (part) if applicable

If you have any questions, please contact us by phone or E-mail